Atlantic City Electric is the main electric utility for many towns in South Jersey. It delivers electricity to homes, schools, and businesses. When you turn on a light or use an appliance, Atlantic City Electric makes sure power flows safely and reliably. The company also helps customers with bills, new service requests, and energy-saving tips.
This guide will help you understand how Atlantic City Electric works, how to contact them, how power outages are handled, and what services they offer. You will also find a clear table about the company and simple answers to common questions.
What Is Atlantic City Electric
Atlantic City Electric is an electric utility company that delivers electricity in southern New Jersey. It is part of Exelon, a large energy company in the United States. The company serves hundreds of thousands of people, including families, businesses, and factories.
Its job is to make sure electricity is safe, reliable, and affordable. It also invests in modern technology like smart meters and other grid tools to reduce power outages and provide better service.
How Atlantic City Electric Keeps Power On
The company works every day to keep electricity reliable. It improves grid strength and adds tools that help reduce outages during storms or heat waves. Smart grid tools, such as smart switches and advanced meters, help crews find and fix problems faster.
These upgrades have helped reduce the number of outages. When the power goes out, crews work hard to restore electricity quickly. In recent years, customers have seen a significant improvement in service reliability.
How to Report Power Outages
If your power goes out, you can:
- Call Atlantic City Electric outage line: 1-800-833-7476
- Report an outage online through their website or mobile app
Always stay away from downed wires and report any dangerous situations immediately.
Customer Service & Help
Atlantic City Electric has a dedicated customer care team for billing, service questions, and new accounts. The main support number is 1-800-642-3780. You can also access help online through the company portal.
Tips for customers:
- Keep account information ready when contacting support
- Use the online portal to check and pay bills
- Call for payment assistance if needed
Understanding Your Electric Bill
Your bill from Atlantic City Electric has two main parts:
- Supply – the cost of energy you use
- Delivery – the cost to bring electricity to your home
If you do not understand a charge, customer support can explain your usage and billing details.
Smart Meters & The Smart Energy Network
Smart meters are digital devices that measure your electricity usage accurately. They help both the company and customers:
- Track energy use
- Reduce errors in billing
- Detect outages quickly
The Smart Energy Network includes hundreds of thousands of smart meters across South Jersey.
Energy Efficiency Programs
Atlantic City Electric offers programs to save energy and lower bills. These include rebates for energy-efficient appliances, home energy audits, and tools to improve energy use at home. Many customers use these programs to save money while reducing energy waste.
Community & Local Support
Atlantic City Electric supports local projects and contributes to community causes. It also helps businesses use energy wisely and safely. The company focuses on both safety and sustainability in its operations.
Frequently Asked Questions (FAQs)
1. What area does Atlantic City Electric serve?
It serves eight counties in southern New Jersey, providing electricity to homes and businesses.
2. How do I report a power outage?
Call 1-800-833-7476 or use the outage map online or via the mobile app.
3. Can I pay bills online?
Yes, bills can be paid and accounts managed online through the Atlantic City Electric portal.
4. Why is my electricity bill high?
Bills may rise due to higher energy usage, rate changes, or estimated readings. Contact support to review your bill.
5. What is a smart meter?
A smart meter is a digital device that tracks energy use accurately and helps detect outages quickly.
6. How can I save energy at home?
Use energy-efficient appliances, LED bulbs, lower heating/cooling use, and explore available rebate programs.
Conclusion
Atlantic City Electric plays a key role in powering homes and businesses in southern New Jersey. It continues to improve service with modern technology and smart investments. If you have questions about bills, outages, or services, there are easy ways to get help. Being informed and using available programs can save both energy and money.
